Ongoing Support & Maintenance
Software doesn't stop needing attention the day it launches. Dependencies go out of date, traffic patterns change, and small issues turn into big ones if nobody's watching. We provide ongoing support for software we've built, and for systems we didn't, for teams across Birmingham, Manchester, and the UK.
You get a direct line to engineers who understand your system, not a ticket queue.
Scope
What's included
- Bug fixes and priority support when something breaks
- Security patches and dependency updates
- Performance monitoring and hosting management
- Small feature additions and iterative improvements
- A direct line to the engineers who understand your system
Process
How it works
1
Handover
We start with an audit of your current system, so we understand exactly what we're supporting from day one.
2
Monitor
Ongoing monitoring for errors, performance issues, and anything that needs attention before it becomes a problem.
3
Update
Regular dependency and security updates, so your software doesn't quietly become a liability.
4
Respond
A direct line to us when something needs fixing, with response times agreed upfront.
FAQs
Frequently asked questions
Do we need to have built our software with you to get support?
No. We take on support for systems we didn't build, starting with an audit so we properly understand what we're maintaining.
What's included in ongoing support?
Bug fixes, security and dependency updates, performance monitoring, and small iterative improvements, with response times agreed upfront.
How fast do you respond to urgent issues?
Response times are agreed as part of your support arrangement, so you know exactly what to expect if something breaks.
Can support scale up if we need more development work later?
Yes. Support arrangements can flex into larger development work whenever you need it, without starting from scratch with a new team.
Other ways we can help
Related services
Need help with ongoing support & maintenance?
Tell us what you're trying to solve, and we'll tell you honestly whether we're the right fit.
Get in touch